Managed Helpdesk & Ticketing
Managed Zammad Hosting
Beautiful helpdesk and ticketing for your team
What is Zammad?
Modern, multi-channel helpdesk with email, chat, phone, and social media integration. Full-text search, SLA management, knowledge base, and a beautiful agent interface.
Use cases
- IT helpdesks handling internal requests
- Customer support teams
- MSPs managing multiple clients
- Organizations needing open-source helpdesk and ticketing
Features
- Multi-channel support (email, chat, phone, social)
- Full-text search with Elasticsearch
- SLA management with escalation
- Knowledge base for self-service
- Ticket templates and macros
- Customer portal
- Reporting and analytics
- LDAP and SSO integration
Simple, transparent pricing
Same software, fraction of the cost.
Starter
Up to 5 agents, shared infra
- Zammad platform
- Up to 5 agents
- Email and web channels
- Knowledge base
- Daily backups
- Email support
Most popular
Business
Up to 35 agents, dedicated Elasticsearch
- Everything in Starter
- Up to 35 agents
- Dedicated Elasticsearch
- SLA management
- All channels (chat, phone, social)
- Priority support
Enterprise
Unlimited agents, dedicated VM, SLA, M365 integration
- Everything in Business
- Unlimited agents
- Dedicated VM
- SLA-backed uptime
- Microsoft 365 integration
- Dedicated account manager
Every plan includes
Managed hosting
Dedicated bare-metal servers
Automated backups
Daily backups with 30-day retention
SSL included
Automatic HTTPS with Let's Encrypt
Monitoring
24/7 uptime monitoring and alerting
Compliance-ready hosting
Every managed deployment runs on EU infrastructure. Data Processing Agreement available on request. All services covered under a single DPA.
Frequently asked questions
Which channels can Zammad receive tickets from?
Zammad supports email, web form, live chat, phone/CTI, and social media channels. All channels feed into a single ticket queue so agents work from one interface.
How does Zammad's full-text search work, and do I need to manage Elasticsearch?
Zammad indexes all ticket content with Elasticsearch for fast, accurate search. On Business and Enterprise plans we provision and manage a dedicated Elasticsearch node alongside your instance.
Can Zammad connect to Microsoft 365 for email and SSO?
Yes. Microsoft 365 integration for email (OAuth2) and SSO is available on the Enterprise plan.
What is the agent limit per plan, and can I add more?
Starter supports up to 5 agents, Business up to 35, and Enterprise is unlimited. Contact us if you need to add seats mid-cycle.
Ready to get started with Zammad?
Your instance is provisioned in minutes. No credit card required for a consultation.
Contact us